These terms and conditions apply to all orders which you, the customer place using our website www.mekarbhuana.com, which is operated by Mekar Bhuana Sourcing. Please read them carefully before placing your order.
By using this website you accept and agree to be bound by these Online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.
You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.
Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the “Your Account” area of the Website.
We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.
To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”). We accept your order only when we send an e-mail confirming that we have despatched the items in your order (“Despatch Confirmation E-mail”). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail. If your order contained a number of items and the Despatch Confirmation E-mail mentions on some of them, those items which have yet to be despatched to you do not form part of that contract.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Mekar Bhuana Sourcing reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product.
When substituting we will always attempt to substitute with an item as similar as possible to the original order.
Whilst we make the utmost effort to check the quality of all products from suppliers on our store, since we are only providing a platform for suppliers to display and sell their wares, we are not responsible for the accuracy of terms such as ‘best quality’, ‘good quality’ etc. The understanding of such terms varies from supplier to supplier, and the standard of the word ‘best’ and ‘good’ in Indonesia may not be equivalent to the same standard in other countries. This is due to the fact that most products are handmade and that many products are produced in bulk due to high demand for ready stock. Products of the highest quality would need to be pre-ordered which may take weeks or even months for custom made production. The standard of products on our store is the standard expected/accepted by the vast majority of professional musicians, dancers and puppeteers in Bali.
If you order items for delivery outside the Indonesia they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties incurred on your own purchases. Mekar Bhuana Sourcing has no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Mekar Bhuana Sourcing cannot guarantee that your goods will arrive in the same condition that they were despatched should they be subject to inspection.
Shipping Transit Times
While we may provide a guideline for shipping transit times by both air and sea mail / cargo, we cannot guarantee the accuracy of arrival times. If an order is taking an usually long time to arrive, Mekar Bhuana Sourcing shall endeavour to connect with the postal service or cargo agent to track the whereabouts of the said order.
Un-received Orders which have already been posted/couriered/freighted
Orders which have already been posted/couriered/freighted but are un-received by the customer and have been proven to have not reached the territories of the country of destination are the responsibility of the chosen postal service/courier/cargo company in Indonesia, not Mekar Bhuana Sourcing. Proof will be by way of lack of a customs’ service stamp in the country of destination.
Orders which have already been posted/couriered/freighted but are un-received by the customer and have been proven to have reached the customs’ service/postal service/courier company/cargo company of the country of destination are the responsibility of the destination country’s customs’ service/postal service/courier company/cargo company. Proof will be way of a customs’ service stamp in the country of destination.
In the case that an order is undeliverable (e.g. due to an unclear/incorrect address/phone number or customer absence at time of delivery, orders should be returned to Renon Post Office in Denpasar, Indonesia where in turn Mekar Bhuana Sourcing will be informed. Then the customer concerned will be contacted and should the customer still wish to receive the order will be responsible for the charges of reshipment and repacking (if necessary).
In the unlikely event that an order is misplaced during transit to the customer’s country of destination/postal address, in the first instance the order should have been returned to the sender (Mekar Bhuana Sourcing). In the case that an order goes missing without trace (for registered post items which are not trackable), the customer must inform Mekar Bhuana Sourcing that the order has not arrived; in turn, Mekar Bhuana Sourcing shall inform the Indonesian Postal Service who shall take action.
Mekar Bhuana Sourcing is not responsible for any damages during transit – any damages are the responsibility of either the postal service in the destination country or the Indonesian Postal Service.
Should any products be damaged in transit, an insurance claim will need to be made by the post office here in Bali, which requires coordination with the destination post office. Upon receipt of any damaged products, the customer must immediately contact their local post office. Customers must make clear photographs the damaged product(s) and the packaging, as well as an unboxing video, and file a report with their local post office, shipping agent or the courier service that made the delivery. Once a claim report and number has been filed and received then Pos Indonesia (the Indonesian Postal Service) shall decide whether an insurance claim can be made.
If an insurance claim can be made, Mekar Bhuana Sourcing shall be reimbursed for the damaged product and a new product shall be sent to the customer. This process may require some time as many products on Mekar Bhuana Sourcing are handmade and will have to be produced again in addition to the postage time.
Tracking Shipped Items
Our default air mail shipping service is called Pos Ekspor which is considered to be the most reliable service and fastest from Pos Indonesia.
Items sent via sea mail and Pos Ekspor can be tracked via an online tracking system, the details of which shall be emailed to the customer upon items being shipped. This tracking system can only track the whereabouts of items before they leave Indonesia and then upon entry to the destination country. Details during transit as well as details after arrival in the destination country are not available to either the Pos Indonesia or Mekar Bhuana Sourcing.